EXMOOR COTTAGE HOLIDAYS

Services Offered at Exmoor Cottage Holidays in Exmoor, North Devon
Services offered at Exmoor Cottage Holidays

Unique serviced & self catering holidays

At Exmoor Cottage Holidays we provide much more than just accommodation - we offer a delightful place to stay with unique services normally only available in hotels and B&B’s so that you can get the very most from your stay. We don’t live at the cottages, but we are on site most days from 9am to 5pm and are very happy to help with your enquiries. A free basket of logs and kindling is left in your cottage (more is usually available), and we are happy to light your log fire for you and show you how to keep it going, and can usually provide a BBQ, high-chair, stair-gate, fire-guard or cot (please bring your own cot bedding).

We’re sure you will enjoy watching the many the wild birds in the grounds (there are many nesting boxes, a dovecote, and each cottage has a bird-feeder filled daily) and your dogs will love the walk up and around Humphrey’s Hill and the wildflower meadows. Children like to explore the Delve, build dens, climb on the play equipment (inspected daily for safety), meet our tame ducks Colin and the ‘girls’ (who lay lovely eggs in the summer) and search for wildlife in the pond. There are several picnic tables and benches in the grounds to enjoy the views and alfresco dining, and you may help yourself to any of our seasonal fruits, herbs and vegetables (not everything growing in the grounds is edible, if unsure please ask).

We know Exmoor and North Devon well and can advise you of things to see and do, the best walks and places to eat, and show you them on an Ordnance Survey map (which you may borrow). We are happy to help you arrange your days out and recommend local businesses such as taxi, guided tours, vehicle repairs, fishing trips, restaurants, etc. and we always have some special deals that we have arranged for our guests. There are laundry facilities on site (in your cottage or laundry room) but if you want to make the most of the day we can can usually provide a service wash and dry. There is a telephone in the laundry room (free for local calls) and lots of information in the black book and leaflets left in your cottage, and many useful links on our website which you can access through the free WiFi. We can pass on your telephone messages and post, and take delivery of shopping from Tesco & Sainsburys in Barnstaple, or from our local Challacombe Stores.

We also offer many other house-keeping services (charged extra) such as towel hire and additional bed linen, and a full chambermaid service to clean your cottage daily, weekly, or at the end of your stay (including cleaning kitchens & living rooms, vacuum cleaning, change of bed linen if required) so that you don’t have to do a thing while you are here. We can usually provide a self-cook evening meal (home-made by the local shop). With a little notice, we can supply a breakfast pack of good quality local produce (English breakfast – sausages, bacon, eggs, tomatoes, mushrooms, small loaf, butter & marmalade) and even cook it for you and clean up afterwards. We can also arrange baby and dog-sitting so that you can enjoy the theatre and some of the fabulous restaurants nearby – but if you just want self-catering and don’t need our help, then that’s OK too!


Our services include, at no additional cost:

  • Cottages fully cleaned & beds made with fresh linen between stays
  • All kitchens fully equipped with electric oven & hob, cooker hood, crockery, cutlery, utensils, microwave, fridge, kettle, toaster, filter coffee maker & food mixer
  • All cottages have cleaning materials, mop & bucket, dustpan & brush and Henry hoover
  • Owners usually available on site for your enquiries from 9am-5pm
  • WiFi access in every cottage
  • Log stove in the living room
  • First basket of logs & kindling
  • Personal greeting & introduction from the owners when you arrive
  • Owners available 24 hours a day for emergencies
  • We are very happy to help you plan your days out
  • We can recommend & make arrangements with local businesses for vehicle repairs, taxi, Exmoor safari, clay-pigeon shooting, horse-riding, food reservations, etc.
  • Special offers arranged for our guests (currently for attractions The Big Sheep, Crealy Adventure Park; and restaurants The Culbone Inn, Alfie Browns)
  • We can show you how to light your log fire and keep it going
  • Borrow Ordnance Survey maps of the local area
  • Children’s play area on site (with towers, bridge, slide, swing, climbing wall, climbing ropes & fireman’s pole) inspected daily
  • Comprehensive & informative website
  • Twitter & Facebook accounts
  • Welcome pack on arrival with tea, coffee, sugar, fresh milk, shampoo, conditioner, hand-soap, tea towel, dishcloth, washing-up liquid, floor cloth, dustbin bag, toilet roll, bathroom cleaner and, where appropriate, washing powder & dishwasher tablets
  • We can pass on post & telephone messages
  • Electricity for lighting, heating and cooking (no meters)
  • Use of electricity from solar photo-voltaic panels
  • Oil for the Rayburn in the Farmhouse
  • Fresh water
  • Freeview television (with CD/DVD player)
  • We have some tame ducks on site and you are welcome to try their fresh eggs
  • Personal processing of all enquiries & bookings
  • Cot (please bring cot bedding), high-chair, fire-guard and stair-gate usually available
  • Shopping deliveries accepted from e.g. Tesco & Sainsburys in Barnstaple, and our local Challacombe Stores
  • Comprehensive information book in each cottage
  • Collection of attraction brochures in each cottage
  • Laundry room available when we are on site
  • Landline telephone in laundry room - free local calls
  • Washing machine & tumble dryer available (in your cottage or laundry room)
  • Washing powder and conditioner provided
  • Iron & ironing board available (in your cottage or laundry room)
  • Logs are usually from our own trees on site or from a nearby forest, and we do everything ourselves; felling, transporting, chain-sawing into ‘rolos’, chopping into logs and seasoning
  • Kindling is cut or gathered on site and stored until dry
  • Private enclosed garden for each cottage
  • Three-acre grounds with wild-flower meadows & wildlife pond
  • Maintenance of many indigenous trees, shrubs, flowers, pond & gardens
  • Charming walks with banks of azaleas, primroses, cyclamen & daffodils
  • Dog-exercising area in the grounds
  • Regular lawn-mowing and weeding
  • Nesting boxes and a dovecote for wild birds
  • Parking on site for at least two cars per cottage
  • Local events information on our website links page
  • Reading and/or standard lamp in each cottage
  • Two hot water bottles provided in each cottage
  • Two folding chairs in each cottage
  • Wind-up torch for dark nights
  • Hair-dryer and slate for hair-tongs
  • Shaver point in each cottage
  • Flexible holiday start dates available
  • Short breaks usually available, even in school holidays
  • Flexible arrival times (special arrangements can be made for late arrivals)
  • Details of holiday cancellation insurance provided
  • We support & encourage wildlife including birds, butterflies, frogs, newts, hedgehogs and dragonflies
  • Each cottage has a bird-feeder that we fill every day
  • Each cottage has its own picnic table for alfresco dining
  • Benches and picnic tables in the grounds to enjoy the views
  • Each cottage has built-in BBQ (or a portable BBQ is available)
  • Fruit trees and bushes for guests use e.g. apples, plums, raspberries, blackberries & gooseberries
  • Herbs & vegetables for guests use e.g. bay, spearmint, fennel, asparagus
  • You are welcome to help yourself to our fruits, vegetables & herbs (not everything on site is edible, if unsure please ask)
  • We provide wildlife books and encourage guests to explore the wild flora & fauna on-site
  • Selection of books, playing cards & board games in each cottage
  • We are happy to help children pick free samples, or look for wildlife in the pond
  • Full recycling facilities for glass, paper, plastic, cardboard & metal
  • All household waste is disposed of
  • Ashes and kitchen waste are recycled on our compost heap
  • Spare dog blankets, leads and bowls are usually available for dog owners who forget these
  • We visit local attractions, places of interest, cafes and restaurants, etc. so that we can accurately advise you what they are like
  • We put questionnaires in each cottage and use them to determine improvements
  • We actively encourage reviews on Google & TripAdvisor
  • Christmas tree and decorations provided in each cottage over Christmas & New Year
  • Smoke and carbon monoxide detectors tested between every stay
  • All stoves, flues & chimneys serviced every year
  • Farmhouse Rayburn serviced every six months
  • Full risk assessments prepared every year
  • All portable electric appliances tested yearly
  • Yearly inspection of fire-fighting equipment in each cottage by independent BAFE (British Approvals for Fire Equipment) contractor
  • Yearly inspection of play equipment by RoSPA (Royal Society for the Prevention of Accidents)
  • Periodic testing of all fixed electric wiring & appliances by NAPIT (National Association of Professional Inspectors & Testers) contractor
  • Reputable insurance including Public & Employers liability from NFU (National Farmers Union)
  • Staff undergo regular training (e.g. Welcome Host)
  • All certificates and test documents available for your inspection
  • Some services only available when we are on site

Other Services:

  • Dogs welcome £15 each per stay
  • We usually accept more than one dog per cottage
  • Towel sets (bath and hand towel) £5 each set
  • Extra bed linen £5 per bed
  • Extra logs & kindling £5 per basket
  • Service wash & dry £5 per load
  • Cottage cleaning & chambermaid £12 per hour
  • Baby-sitting, dog-sitting (please ask)
  • Breakfast pack of local produce £15 for 2 people
  • Breakfast service (cook & wash up) £12
  • Some services require at least 24 hours notice
Cream tea in Wisteria Cottage at Exmoor Cottage Holidays in Exmoor, North Devon
Cream tea in Wisteria Cottage
Guest with raspberries from our garden at Exmoor Cottage Holidays in Exmoor, North Devon
Guest with raspberries from our garden
Isobel dog-sitting at Exmoor Cottage Holidays in Exmoor, North Devon
Isobel dog-sitting
John & Henry getting wood from the forest at Exmoor Cottage Holidays in Exmoor, North Devon
Collecting wood from the forest
John feeding the birds at Exmoor Cottage Holidays in Exmoor, North Devon
John feeding the birds
John showing a guest some good walks at Exmoor Cottage Holidays in Exmoor, North Devon
John showing a guest some good walks
John with redcurrants from our garden at Exmoor Cottage Holidays in Exmoor, North Devon
John with redcurrants from our garden
Melanie giving peas to a guest at Exmoor Cottage Holidays in Exmoor, North Devon
Melanie giving peas to a guest
Melanie in the vegetable patch at Exmoor Cottage Holidays in Exmoor, North Devon
Melanie in the vegetable patch
Melanie making a guest bed at Exmoor Cottage Holidays in Exmoor, North Devon
Melanie making a guest bed
John preparing a Christmas tree at Exmoor Cottage Holidays in Exmoor, North Devon
John preparing a Christmas tree
Melanie serving a cream tea at Exmoor Cottage Holidays in Exmoor, North Devon
Melanie serving a cream tea

Extracts from our reviews:

“The accommodation was first class and to a high standard. Owners were on site every day and were very friendly and helpful”

“We arrived to a welcome pack with fresh milk, tea & coffee which was much appreciated after our long journey. There is a lovely walk set within the cottage grounds and John and Melanie were very kind and allowed us to help ourselves to the apples and blackberries. The cottage had a woodburner and wood and kindling is provided, very welcoming on a cold October evening”

“I enjoyed watching all the different birds, even a pheasant, that came to the bird feeder in the garden which was filled every day by the owners. The grounds surrounding the cottages were lovely and we had several walks round Humphry’s Hill, there is also play equipment for children... A really lovely cottage in a perfect location and very welcoming owners”

“The owners are very friendly and helpful. The children (aged 5 and 7) loved Humphrey's Hill and the play area”

“It had all you needed for a relaxing break in beautiful surroundings. 'Humphreys Hill' was a delight for our dog and the welcome we all received, (four-footed and two-footed), was warm and friendly. John gave us helpful advice on places to visit and even lent us a map which was invaluable”

“The children loved catching things in the pond and feeding Colin and the ducks”

“This was our second visit to The Gatehouse and we chose to spend Christmas there. We were not disappointed. Always warmly welcomed and John met us to help show us how to light the wood burner. Cottage warm and welcoming with a Christmas tree lit and decorated.... thank you for making our Christmas amazing!”

“This is our third stay in this cottage. The owners have thought of everything, the cottage is well appointed and very comfortable. You don't even need to cook”

“We also used the garden for stargazing which is superb around there. Thanks for a fab stay”

“We pre-order groceries which are delivered to our cottage, ready for our arrival. Melanie and John are excellent hosts, very friendly and knowledgeable about the area and will do anything to help. This is an excellent base for exploring North Devon, we can’t recommend it more highly. The countryside is breath-taking and the coast is a mere 20 minutes away. We want to move here!!!”

“The cottage was excellent, beautifully decorated, equipped with everything we needed. Even when we forgot our dog bowls they provided them! The grounds were lovely and the location of the cottage within the village was great. A very short stroll to an excellent pub”

“John and Melanie are fantastic owners and have created a lovely rural retreat. Also very knowledgeable re places to go etc, and it's so nice to find somewhere where we can take our dogs”

“From walking in the front door you know that John and Melanie have taken great care and pride in their business, all the little touches are there to make you feel at home (heating on, tea, milk etc.) the owners are lovely with extra ideas if you find yourself short of things to do and explore (they have an excellent knowledge of the areas close by)”

“Melanie and John are lovely hosts and are very accommodating at all times, nothing is too much for them to make your stay even more enjoyable. This is a must place if you want to explore the North Devon countryside and beaches, we love it!!!”

“Melanie and John were very friendly and approachable and obviously work very hard to maintain standards in and around the properties. It is so peaceful, yet within easy reach of the coast and the moorland's spectacular scenery. The cottage is very conveniently laid out for those who have mobility problems”

“The information supplied at the cottage is extensive suggesting walks and attractions within the surrounding area, there are even details of dog sitters should you not be able to take your furry friend out for the day. The owners John & Melanie are always cheerful they are on site each day more than happy to advise and help out as required”

“Our cottage was perfect and we had everything we could possibly have wanted. The setting is stunning and from living in a city we really appreciated the wonderful peace and quiet. The owners couldn't have been more helpful and gave us really useful suggestions for wonderful walks. I cant wait to go back again and I can’t recommend Exmoor Cottage Holidays highly enough”

“Amazing!! These wonderful people went way above & beyond & truly saved our trip”

Contact Us

John & Melanie Moore   Email Us
Exmoor Cottage Holidays
Town Tenement Farm
Challacombe, Exmoor
North Devon UK  EX31 4TS

Tel: 01598 763320
Mobile: 07985 611456
Partners: JI Moore & JH Moore

Exmoor Cottage Holidays on Twitter Exmoor Cottage Holidays on Facebook Email Exmoor Cottage Holidays

Contact Us

John & Melanie Moore   Email Us
Exmoor Cottage Holidays,
Town Tenement Farm,
Challacombe, Exmoor,
North Devon UK  EX31 4TS

Tel: 01598 763320,
Mobile: 07985 611456
Partners: JI Moore & JH Moore

Exmoor Cottage Holidays on Twitter Exmoor Cottage Holidays on Facebook Email Exmoor Cottage Holidays

Website © Copyright Exmoor Cottage Holidays 2017
Website design & development by The Web Workshop | North Devon Website Design