Terms & Conditions

TERMS & CONDITIONS

When you reserve a holiday at Exmoor Cottage Holidays, either in writing or verbally, it is presumed that you agree to our Terms & Conditions below:-

1. We do not usually accept groups under 21 years old. Please advise us if this is the case when making your reservation.

2. The number of people in your group (including young children) must not exceed the bed spaces available in your cottage.

3. Children under 16 years old may not be left unsupervised by an adult either in the cottages or in the grounds.

4. Your booking will not normally be confirmed until we have received your RESERVATION FORM and 25% DEPOSIT. We will then send you a BOOKING CONFIRMATION by return post.

5. The BALANCE payment is due at least six weeks before your Arrival Date. Please note that we do not send reminders. If you cancel after this time then you will be liable to pay for your holiday in full unless we can re-let. We strongly recommend that you obtain cancellation insurance.

6. If you cancel before the balance is due, or we can re-let your cottage, then we will refund your payments (less £20 administration fee).

7. Your cottage will normally be ready by 3pm on your Arrival Date. If you intend to arrive after 6pm then please let us know in advance. There is no refund for late arrivals or early departures.

8. There is adequate parking on site, but if you intend to bring more than one vehicle per cottage then please let us know in advance. We do not accept any liability for vehicles and or contents left on site.

9. If your cottage is not available due to circumstances beyond our control then we will return all your payments (and this will be the extent of our liability).

10. Well-behaved dogs are allowed, usually limited to one per cottage, and subject to a charge of £12 per stay for each dog. Please bring a dog basket or bedding and do not allow dogs upstairs, in the bedrooms, on the furniture, or in other cottages on site. Dogs are not to be left alone in the cottages and must be kept under control when on site. Please clean up after your dog at all times. Other pets may be allowed by prior arrangement.

11. Please leave your cottage by 10am on your Departure Date. If it is not relatively clean and tidy when you leave we may charge you for extra cleaning and we may also charge you for any breakages or damage caused. If so we will send you an invoice which is payable on demand.

12. We may ask you to leave if any of your group is causing a disturbance and in these circumstances there will be no refund for holiday days lost.

13. Anyone staying at or visiting EXMOOR COTTAGE HOLIDAYS does so entirely at their own risk. We do not accept liability for any damage or loss, unless caused by our own negligence.

14. We reserve the right to change our details from those advertised and to refuse bookings when our details are in error. If anything is especially important to you then please check before booking.


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